Terms & Condition
Terms & Condition
Service Agreement This document contains the Terms of Service Agreement, referred to as the "Agreement." It is a legally binding agreement between you ("you"), the visitor to our site and/or client receiving our services, and TechDrive Support. This entity owns and operates this site and provides the tools and services offered by TechDrive Support via this site.
Before using any tools, functions, or services this site provides, you must read and agree to be bound by the terms and conditions in this Agreement. Suppose you visit any aspect of this site, use any functions, tools, or services provided by this site, register as a member, or see any text or graphics. In that case, such actions imply that you have read this Agreement and agree to be bound by the terms stated herein. If you do not agree to the terms and conditions in this Agreement, you must leave this site immediately and may not retain our services.
Service Plans and related information
All service plans are subject to change or cancellation anytime and without notice. TechDrive Support reserves the right to cancel service at any time and without notice for any cause they consider fit in their sole discretion.
As our client, you agree to be financially accountable for any services performed. You also agree not to ask for "charge-backs" or cancel any fees or service charges paid with your credit card.
The Subscription Support Plans are non-refundable and require a twelve (12) month commitment.
After the first year, the customer has the option to terminate at any time by providing thirty (30) days' written notice. The subscription plans do not include financial, accounting, database, CAD/CAM, or other software support, nor do they provide software training.
Disputes
If you are unsatisfied with the work conducted, you must file a complaint and email it to enquiries@techdrivesupport.com within seven calendar days of the service being performed; otherwise, you expressly waive any right to contest the quality of service and any related refusal to pay our service and related charges. We will respond to your written complaint as quickly as possible and will make every effort to resolve the issues raised by your complaint. All unresolved complaints will be handled by mandatory, binding arbitration as set out above.
Failed Service Attempts
We shall take all reasonable steps to determine the nature of the problem(s) that require our professional attention and to discover, analyze, and repair any errors or issues that arise. Nonetheless, we cannot guarantee that, despite our best efforts, we will be able to properly handle the problems you have entrusted us with inspecting and repairing. As a result, even if we use all reasonable efforts to create actual remedies, you are still accountable and must pay us for our time attempting to repair your difficulties.
Support Ticket
When a registered customer contacts TechDrive Support, a case called ticket is produced in the TechDrive Support Portal on their behalf. Once a support request is opened, the customer will receive an email immediately. Suppose the agent can address the question/issue over the phone/remote without requiring more research/reproduction. In that case, the ticket will be closed on the support portal with a summary of the solution provided over the phone / remote session. If the agent requires further attention to follow up on the support ticket, the support ticket will be marked as OPEN.
Support Ticket Closure Process
When an agent follows up with the customer to resolve an open ticket with a proposed solution and the customer is unavailable, the ticket will remain open for the following five(5) days in the event of a One Ticket Support plan and three(3) days in the case of an Annual or Business Plan. Unless the customer has told support technicians that the problem is unresolved, the ticket will be automatically tagged as Solved at the end of that time. When a ticket is closed, it is archived and cannot be reopened. Archived cases are saved in the Support Portal as part of the customer history and can be viewed for reference. Service names, trademarks, service marks, and other intellectual property are examples of intellectual property. Without our prior written consent, you are not permitted to use our trademarks, name, or other feature of our numerous pieces of intellectual property in any manner, including advertising, publicity, or any commercial or non-commercial nature.
Right to Refuse, Terminate, Or Suspend Service
TechDrive Support reserves the right to refuse, terminate or suspend service to any user for any reason we consider appropriate in our sole discretion without prior notice. We will typically suspend, terminate, or refuse service if we determine that a user is using a computer system improperly or illegally, violating the rights of privacy or publicity, providing indecent or obscene content, violating the civil rights of others, defaming a third party or entity, publishing "hate" or intolerant material, or threatening or harassing others. However, we reserve the right to suspend, reject, or terminate service for any reason we deem appropriate in our sole discretion.
Expiration of Service
We have the right to cancel any prepaid and unused professional time and services that remain on your account if they are not used within a year of the original purchase date. Unused professional time and benefits will expire and no longer be valid or refunded. We have no liability to notify you of our decision to expire the unused professional time or services or any impending expiration.
Minimum Requirements for Service
To get service, you must have a broadband or high-speed Internet connection, and your computer must be actively connected to the Internet via broadband or high-speed connection at all times; service is rendered or will be rendered by us. You must also have a registered, valid copy of Microsoft Windows Vista, Windows XP, or Windows 7 installed during all service periods as your system's running software. While performing repair, diagnosis, downloading software, or otherwise installing repair-related materials, your computer must be connected and operational. You must allow us to install recommended software, including software requiring you to pay a license charge if there is insufficient freeware available. You will be responsible for all licensing costs and registrations for the same. You also agree that we may uninstall any software that causes conflicts or that we believe to be dangerous or otherwise detrimental to your computer's proper functioning or operation. We will try to obtain your prior approval before installing or deleting the software. However, you agree that we may delete and/or install software at our sole discretion without your prior consent if we believe it is in your best interest. You agree to hold us harmless from any loss/failure of any kind relating to our deletion and/or software installation on your computer.
You may be required to deactivate your User Account Control if you have Microsoft Vista installed on your computer (UAC). If you disable your UAC, you understand that your computer may be vulnerable to viruses, malware, and other harmful programs and scripts during the short period that we are accessing your device/gadget. You agree to hold us harmless from any losses and/or failure resulting from your computer's susceptibility arising from your temporary disabling of your UAC or your failure to correctly and promptly reestablish your UAC protections. You promise to promptly reactivate your UAC as instructed by us when our access to your computer expires.
General Site Rules
Clients, site members, and visitors may not:
a) violate the law of any jurisdiction. While accessing our site or using any service or tool we provide,
b) Harass or cyberstalk anyone.
c) Carry out any activity we deem destructive or harmful to our site.
d) Post any material or content that violates any jurisdiction's laws, which is indecent, defamatory, obscene, hateful, blasphemous, or intolerant.
e) Upload any content dangerous to our users' systems or objectionable/abhorrent to our entire community.
f) Represent oneself as another person or a representative of a business or entity you do not represent.
g) Represent your professional or corporate credentials or professional history incorrectly.
To use this site or become a client of this site, you must be of adult age in your jurisdiction. In any case, no member or user may be under 18. Parents or guardians of minors may enlist as members on behalf of their minor wards/children. However, they are entirely responsible for the direct supervision of their minors while they visit the website or use any of the services/tools provided.
Policies, rules, and guidelines may be posted. When such items are dispatched from time to time, they are automatically consolidated by reference into this Agreement as if fully set forth herein.
The following are some regulations that members or users cannot break:
a) Racially biased, intolerant, "hate," defamatory, "stalking," invites to fight, threatening, or any other post that we deem inappropriate and offensive in our sole discretion will result in membership termination without prior notice.
b) Spamming: Any conduct that the Internet community classifies as "spamming," such as unsolicited mass emails, irrelevant or commercially based postings for any reason, will result in the member's membership being canceled with no prior notice.
Any user has the right to cancel their membership or use this site anytime. We reserve the right to cancel any person's or entity's membership or usage at any time for any reason we deem appropriate and proper, with no prior notice to the person or entity whose use or membership is being terminated.
We have also published a privacy statement. The privacy policy is hereby incorporated into this Agreement by reference as if fully set forth herein.