Top 10 Remote Support Software Tools in 2024

A supportive IT infrastructure's foundation is made up of remote support tools. It is used to assist technicians in long-distance problem solving & troubleshooting for customers at the end. In today's business environments, remote access software is essential. The need for remote access software is rising due to a significant rise in remote work across a number of industries, including IT, education, & customer support.

Techdrive Support for remote access improves productivity, lowers operating expenses, & raises customer satisfaction. Given how many areas of company depend on remote access assistance, it's critical that your team choose the appropriate technology for your unique set of requirements.

Top 10 Best Remote Support Tools

1. Splashtop: The best remote access program is Splashtop, which offers customers industry-best security procedures, a smooth remote experience, & support for using powerful applications remotely.

2. TeamViewer: A free version of the well-known remote assistance program TeamViewer is available for personal use only. This is a fantastic choice to think about if you're seeking for remote access capabilities for personal use alone.

3. GoTo Resolve: GoTo Resolve is another well-known program for remote assistance. Although GoTo Resolve's real-time data helps with device monitoring & interruption minimization, the platform lacks several important IT functionalities.

4. ConnectWise ScreenConnect: Popular remote assistance tool ConnectWise ScreenConnect provides a 14-day free trial without requiring a credit card. In the past, ConnectWise has increased the cost of its unattended remote access solution.

5. BeyondTrust Remote Support: A popular privileged remote access program called BeyondTrust (previously known as Bomgar Appliance) offers a centralized platform for access control & session management.

6. Remote Desktop Manager by Devolutions: Many people find Remote Desktop Manager interesting since it is available in a free edition. But the capabilities available in the free edition are quite restricted. The "IT toolbox for remote access" is what Remote Desktop Manager claims to be.

7. VNC Connect: A popular platform for remote desktop access that enables employees to work remotely from their own devices is VNC Connect. With VNC Connect, you may simultaneously send inputs back and receive the screen of a distant computer on your local computer via a technology called a remote frame buffer (RFB).

8. ISL Light: For a reasonable fee, ISL Light offers users unattended remote access. In addition, ISL Light provides multi-monitor support and an on-premise solution. Nevertheless, a few final customers have complained about UI issues. One important factor to take into account while using remote help is the user experience.

9. AnyDesk: AnyDesk is a powerful platform for remote access that can be used for IT assistance & remote working. Although there are many capabilities available on the platform, you are not able to choose which functions are most important to your team.

10. Getscreen.me: Getscreen.me is a browser-based app that provides cloud-based remote access capabilities. This indicates that no apps are needed, and the function is not downloaded. Getscreen.me is limited in that it lacks reporting elements that IT & help desk support teams need, such activity monitoring, alerts or notifications, & an activity dashboard.
 

Techdrive Support Inc is a tech company that provides customer support for any issues to your computer, printer & other devices. 

We offers to you industry-leading remote technical support for software and hardware issues. We aim to simplify technology by providing end-to-end technical customer support and solutions for all your gadgets. Our Tech Advisors can remotely assist you in setting up a new computer or printer, upgrading or restoring your software and operating system, diagnosing hardware issues, and much more.